At FRATELLO, your satisfaction is our priority. We understand that there may be occasions when you need to return a product
FRATELLO gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. Return must be received and processed within 30 days to receive a refund to the original form of payment.
Below, we outline our return policy for your peace of mind:
1. Return Conditions:
- Products must be in their original, unused condition and in their original packaging.
- Products must be returned within 30 days from the delivery date.
2. Return Process:
- Contact our customer service team within the return period to initiate the process.
- Provide your order information and the reason for the return.
- Once the return is approved, you will receive instructions on how to proceed with shipping the product back.
3. Shipping Costs:
- Return shipping costs are the customer's responsibility unless the reason for return is an error on the part of our store.
4. Refunds:
- Upon receipt and processing of the returned product, a refund will be issued for the value of the returned product, excluding original shipping costs.
- The refund will be issued using the same method of payment used for the original purchase unless we agree to credit a different payment type.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, be sure to get in touch with our customer service team immediately so we can resolve the situation as soon as possible.
6. Exceptions:
- Returns of custom or personal hygiene products are not allowed, unless the product is damaged or defective.
7. Exchanges
- Unfortunately, we cannot offer exchanges for returned merchandise. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item.
8. Contact:
- If you have any additional questions about our return policy, please feel free to contact our customer service team. E-mail address: fratello.customerservice@gmail.com